Evidence. Engagement. Impact.
These are the three defining characteristics of our employee engagement surveys, cultural audits and workplace reviews.
Each of our audits or diagnostics is undertaken by industry leading professionals who use cutting edge research methods including gathering and assessing normative, quantitative and qualitative data. We have developed a proprietary framework for undertaking audits and diagnostics called The 5D Method™ which underpins each of our services in this area.
We draw on the latest thinking and best practice from the areas of people analytics, diagnostic OD (situational assessment to change systems and structures) and dialogic OD (using dialogue to assess and change mindsets and behaviours). Utilising our person-centred and holistic approach to data gathering and evidence analysis, you can can identify norms, trends, patterns, hotspots, strengths, weaknesses, areas of good practice and potential challenges.
Resolution Review™
Thoroughly evaluate the causes, costs and impact of conflicts, concerns and complaints at work. The Resolution Review uses our acclaimed 5D Method and provides valuable data and a project plan to support the integration of our multi award-winning Resolution Framework™. The data are also used to shape your business case to help secure the buy-in from multiple stakeholders including your board, management teams, unions and HR. The Resolution Review also utilises our innovative Conflict Calculator™ to help assess the real cost of conflict to your organisation
Culture Insights™ is our trademark culture audit. We examine the prevailing culture of your organization from the perspective of numerous stakeholders, supported by multiple data points. The audit can be shaped around your needs and objectives and the terms of reference can be as broad, or as narrow as you wish. Using David Liddle’s highly acclaimed Transformational Culture Model™ as a baseline for the cultural audit, we examine areas such as purpose, values, mission, strategy, leadership, management, HR, policies, behaviours, team climate, trust, justice, inclusion, sustainability, performance, employee experience and customer experience. Assimilating, triangulating and assessing the data gathered, we will work with you to co-create a roadmap to assist you in achieving your desired culture.
Team Climate Healthcheck™
Used to evaluate the climate within a project team, a work team, a department, a faculty, a unit, a division or a region. We use a range of person-centred research methods to gather real time data spanning working relationships, communication, trust, collaboration, inclusion, employee engagement, customer experience, wellbeing, behaviours, performance management, conflict resolution, change management and crisis management. The report provides a detailed evaluation of the team climate alongside practical recommendations and an action plan for creating a positive climate. A climate that will enable your people to thrive and the team to flourish.
Neutral Evaluation™
For managing grievances, allegations of bullying, misconduct and whistleblowing. Following a thorough examination of the issues, our employee relations, HR and legal experts (including barristers and KCs where required), will help you to get to the source of a grievance. They will provide an objective and unbiased report explaining what the issues and their root cause, plus recommendations for action to resolve the situation. The neutral evaluation process is fair, objective and robust. We actively seek to protect working relationships (which can so easily turn sour or toxic when difficult issues are being raised). The additional benefit is that the neutral evaluation outsources the process of root cause analysis to independent experts.
Employee Relations and ED&I audits
An increasing number of organizations are facing complaints and allegations of unfavourable treatment due to concerns about equity, diversity and inclusion or relating to a wide range of protected characteristics. In addition, more and more employees are raising allegations of bullying, incivility, abuse, harassment and discrimination (BIAHD) which can have a negative impact on the culture and the reputation of your organization. Our ED&I and employee relations experts examine these issues and provide practical steps for creating a fair, just and inclusive workplace for your people.
The modern people and culture function uses data and evidence to deliver enhanced employee experience (EX) and world class customer experience (CX).
Want to learn more?
Please contact us today to discuss our 5D Method™, Resolution Review™, Culture Insights™ culture audit or any of our audit and diagnostic services.
