Quality Conversations™
Learn how to manage workplace conversations with compassion and confidence.
This is a highly interactive one day programme designed by the communication and conflict resolution experts at The TCM Group.
Participants learn how to navigate the complex maze of having challenging workplace conversations, managing performance, giving and receiving feedback, listening to others, reacting non defensively to criticism and giving bad news.
Offering a proactive and hands on approach to teaching and learning, the trainers equip delegates with the confidence to have those important quality conversations. They will learn how to prevent disputes before they escalate out of control and, to be assertive in addressing performance issues to achieve engagement and sustainable outcomes. The ability to manage Quality Conversations is one of the cornerstones of effective management and leadership.
We don’t believe they should be difficult conversations nor courageous conversations. They should be everyday Quality Conversations™
What do people say?
Key takeaways
On this course delegates learn how to hold quality conversations that enable them to nip issues in the bud and give feedback to their team concerning performance or behaviour issues such as punctuality, absence or styles of communication.
Delegates also learn how to prevent workplace conflicts escalating, understand barriers to communication, how to overcome them and how to handle challenging behaviours. Through active participation and experiential learning, delegates develop the confidence to secure sustainable outcomes.
In a nutshell, Quality Conversations™ enables participants to manage change, conflict and crisis more effectively.
Download the Quality Conversations™ Brochure
This 2 page brochure explains how the course works, the Key learning outcomes and a number of the benefits.
Please use the button below or click on the image to the right to download the brochure.
Want to learn more about Quality Conversations™?
Please complete the short form and we will be in touch to discuss you needs and goals. We can work quickly to set up a courser and to help you to develop these core skills for your people team, managers and leaders.
Alternatively, please call us on 0800 059 0595 or click here to drop us an email.
