Alternative HR policies offer a modern approach for resolving complaints, concerns and conflicts at work
Breaking free from damaging policies, alternative HR policies overhaul destructive processes and divisive procedures.
The Resolution Policy™ was launched by David Liddle in in 2013 as an antidote to the corrosive and damaging workplace grievance, bullying and harassment (GBH) procedures. Having worked with numerous organizations who shared his vision for alternative HR policies which resolve issues more efficiently (see below for details), David expanded his Resolution Policy™ into a fully integrated Resolution Framework™ in 2019. The Resolution Framework™ was designed to replace an organizations grievance, bullying, harassment, discipline, conduct and performance management procedures with a single integrated people policy (IPP).
The Resolution Framework™ is a central feature of the people and culture function. It is not possible to describe an organization as modern, progressive, purpose driven, compassionate, nor person centred and retain the adversarial, punitive and destructive HR policies of yesteryear.
It’s time for a change. It’s time for a Resolution Revolution!
A few frequently asked questions (FAQs) about the Resolution Framework™
Yes it is. It is fully compliant with the UK’s Acas code on discipline and grievance. It also meets and exceeds all employment rights legislation and equality legislation in the UK and the US.
The benefits of alternative HR policies are significant; measured in both financial and human terms. The costs of managing issues is greatly reduced as they are resolved closer to source. The use of a triage process using objective criteria ensures that each solution is tailor made to the situation rather than the old fashioned three-step process (which was more about risk mitigation than resolution).
The benefits of the Resolution Framework™ a nutshell
Reduce the time, stress and costs associated with managing conflicts, complaints and concerns at work.
Resolve issues closer to source with a greater emphasis on constructive and empowering processes including dialogue, coaching, mediation, facilitation and team building.
Reframe the language of issue resolution: warnings become reminders, hearings become resolution meetings, grievances become requests for resolution.
TCM is available to support you every step of the way. We use a tried and tested modular approach to support organizations as they implement our Resolution Framework™:
Free stakeholder meeting to introduce the Resolution Framework™ and discuss your readiness to change. Please use the contact form at the end of the page to book your free workshop (which lasts for one hour).
Follow up call to discuss your needs and context followed by a detailed proposal from TCM. We can also assist you to build your internal business case.
We undertake our 5D Review™ to help you prepare for the implementation of the Resolution Framework™ and the associated shifts in mindset, language, behaviour and culture.
We then support you to implement The Resolution Framework™ with a series of practical modules. These modules include: project management, policy development, stakeholder engagement, internal communications, developing your Resolution Centre (a cross functional team who manage the Framework), developing your Resolution Hub (an online resource portal for managers and employees), triage training, management training, evaluation and monitoring.
Implementing a Resolution Framework at Burberry
When TCM was invited to support Burberry to implement a Resolution Framework™ we were naturally extremely excited. After all, this is one of the most recognisable luxury fashion brands on the planet. The video opposite examines the legal context, the benefits, the challenges and the role of HR, managers and other stakeholders. It includes an interview with Claire Salter (Burberry’s head of global employee relations) and John Murphy, (VP, colleague experience at Burberry).
Do you want to transform the way that you resolve issues at work?
Please submit this short enquiry form and we will be in touch with more information
