Routes To Resolution™
A transformative justice training programme for people teams and other stakeholders
Routes to Resolution™ is designed to support the implementation of TCM’s multi award-winning Resolution Framework™. The Resolution Framework replaces traditional discipline and grievance procedures with an overarching Integrated People Policy (IPP).
This course provides everything that you need to develop a fully functioning Resolution Centre within your organisation. Using our highly acclaimed decision making system – The Resolution Index®, our expert trainers equip delegates with the skills and strategies to identify the most appropriate route to resolution in each case. The options can vary from early resolution meetings, coaching, restorative conversations, mediation, or an investigation through to dismissal.
This is a photo of David Liddle and Hannah Cotton from TCM with the senior HR team from Next PLC. We are collecting The Personnel Today HR Impact Award having established their Resolution Framework.
Gain the key skills and tools to integrate your own Resolution Framework
Just wanted to say thanks again for your support with the Resolution Framework! It was such an amazing night the other night, the team really enjoyed it and we are all still buzzing from the win! So great to receive recognition for such an important people centred approach!
The Key Learning Outcomes
By the end of Routes to Resolution, participants will:
- Understand how the Resolution Framework works, and be able to explain each of the various routes to resolution now available.
- Learn how to build rapport and trust with the parties.
- Develop active listening and questioning techniques.
- Use the TCM Resolution Index® to identify the most appropriate route to resolution in each case.
- Understand how to Identify the conflict issue e.g. sickness absence, performance, grievance and the underlying needs of each party in
the conflict (including psychological, procedural and substantive). - Develop skills to handle strong emotions.
- Understand the influence of impartiality and neutrality (including heuristics and unconscious bias).
- Understand the value of empathy and how to develop and use it.
- Learn how to manage expectations, overcome objections to resolution and adopt a resolution first approach.
Download the Routes to Resolution Brochure
This short factsheet provides an overview of the Routes to Resolution™ Course along with valuable information about the course structure and its benefits. Please use the button below or click on the image on the right to download the brochure.
Want to learn more about Routes to Resolution™
Please use this short form and well be in touch asap. If you’d prefer to call us, please ring 0800 059 0595 or you can email us by clicking here.
